Effective August 12, 2026 · Brand Wars LLC, doing business as Gnarly Host
These Terms of Service (“Terms”) govern your access to and use of the website at gnarlyhost.com, the Gnarly Host software platform, the WordPress booking engine, and any related communications, including text messages. The services are provided by Brand Wars LLC, doing business as Gnarly Host (“Gnarly Host,” “we,” “our,” or “us”). By using the services or by giving us your information, you agree to these Terms. These Terms do not grant consent to receive marketing text messages. Accepting these Terms, using the services, or buying from us never signs you up for marketing text messages and is never treated as SMS consent. Marketing text messaging is a separate, entirely optional program that requires its own affirmative opt in, described in section 10.
Gnarly Host is a software platform for short term rental operators and property managers. It provides operations tools, including task and vendor coordination, owner and vendor portals, guest messaging, guidebooks, and upsells, together with a WordPress booking engine that allows operators to accept direct bookings on their own websites. We provide software. We do not manage properties for you, we do not act as your agent with guests, and we are not a party to bookings between you and your guests.
You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of the information in your account, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. Notify us promptly at [email protected] if you believe your account has been compromised.
You are responsible for how you use the software and for your own compliance with the law. This includes, without limitation:
The software integrates with third party services, including property management software, payment processors, and communication providers. Those services are governed by their own terms, are outside our control, and may change or become unavailable. We are not responsible for the acts, omissions, availability, or pricing of any third party service. Names of third party products are used for identification only and do not imply endorsement, partnership, or affiliation.
The platform is under active development, and features may be added, changed, or removed. We do not promise uninterrupted or error free operation, and we do not commit to a specific uptime level. We will make reasonable efforts to give notice of planned maintenance that materially affects availability.
Any figures, examples, ranges, or reports we publish, including estimates of commissions, tool costs, time savings, or direct bookings, are illustrative or are computed from information you provide. They describe possibilities, not promises. We do not guarantee any level of revenue, savings, bookings, occupancy, time saved, or business outcome.
We own the software, the site, and all associated intellectual property, excluding your content. You retain ownership of your data, your listings, your guest and vendor records, and any materials you provide. You grant us a limited license to host, process, and display that content solely to provide the services to you.
You agree not to misuse the services, including by attempting to gain unauthorized access, interfering with normal operation, reverse engineering the software, reselling access without authorization, or using the services to send unlawful, deceptive, or unsolicited communications.
Marketing text messaging is optional and is not part of this agreement. Nothing in these Terms obligates you to receive marketing text messages, and accepting these Terms does not enroll you in them. Consent to marketing texts is collected separately through an unchecked checkbox on our website, is never a condition of using the services or of purchasing anything, and may be withdrawn at any time by replying STOP with no effect on your account, your pricing, or your access to any part of the services.
This section describes the text messages we send to you. It does not govern messages you send to your own guests, vendors, or staff using the software, which are your responsibility under section 4.
You must be 18 years of age or older to use this SMS service. The services are intended for business use by individuals who are at least 18 years of age.
Marketing and promotional messages are sent only with express written consent, given through an unchecked checkbox on our website that is dedicated solely to marketing messages, or by your written request. The disclosure presented at the checkbox reads:
By checking this box I agree to receive marketing and promotional text messages from Gnarly Host (Brand Wars LLC), such as product updates, new features, and offers. Message frequency varies, up to 10 messages per month. Message and data rates may apply. Reply HELP for help, STOP to cancel. Consent is not a condition of purchase, is not required to submit this form, and is not part of our Terms of Service or any other agreement. Program details are in our Privacy Policy and Terms of Service.
The checkbox is never pre-checked and is completely separate from our Terms of Service and Privacy Policy. Agreeing to SMS is not part of any mandatory agreement. Checking it is not required to submit the form, to make a purchase, or to use our service. Consumers who leave it unchecked can still use every part of our website and service. They simply will not receive marketing texts, and declining or later revoking SMS consent has no effect on their ability to do business with us.
Separately, if you book a call with us and provide your mobile number, we send a confirmation and reminders for that booking under this notice, which is not part of the marketing program:
If you enter a mobile number, Gnarly Host will text you a confirmation and reminders for the call you book. These are booking messages, not marketing. Message and data rates may apply. Reply STOP to cancel them at any time.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
See our Privacy Policy for how we handle the information you provide.
The services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the services will not exceed the total fees you paid to us in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, lost bookings, or lost data, even if advised of the possibility. We are not liable for failures caused by third party platforms, carriers, or service providers.
You agree to indemnify and hold harmless Gnarly Host from third party claims arising out of your use of the services, your content, your communications with guests, owners, or vendors, or your violation of these Terms or applicable law.
You may cancel at any time. We may suspend or terminate access for non payment, for violation of these Terms, or where required by law. On termination, your right to use the services ends, and you may export your data as described in the platform. Sections that by their nature should survive will survive, including ownership, disclaimers, limitation of liability, indemnification, and governing law.
We may update these Terms. The effective date above will change, and material changes will be communicated by email or by notice on the site. Continued use after the effective date constitutes acceptance.
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Venue for any dispute is Arapahoe County, Colorado, and the parties will attempt good faith resolution before filing.
Brand Wars LLC, doing business as Gnarly Host
6767 S. Vine Street #1043
Centennial, Colorado 80122
Email: [email protected]
Phone: +1 888-885-7062